Susan is passionate about truly making a difference in the lives of people in developing countries by improving how we in the international development sector do our work and measure our success.  She promotes sustainability with learning events for peers and donors and by supporting evidence-based decision making. She has 20 years of leadership roles in both the for-profit and non-profit worlds, addressing environmental and human health problems domestically and internationally. She served on the boards of the Millennium Water Alliance and the WASH Advocacy Initiative.

Susan has evaluated water and other international development projects in Bangladesh, China, Ecuador, Guatemala, Haiti, Honduras, India, Kenya, Malawi, Nicaragua, the Philippines, Rwanda, Tanzania, and Vietnam. 

Susan has collaborated with many actors in the water and sanitation world, including the Coca-Cola Company, the Bill & Melinda Gates Foundation, Global Water Challenge, the Case Foundation, IRC, UNDP, and numerous humanitarian organizations.

Before founding Improve International, she was on the Senior Management Team at Water For People and helped lead them to effect transformative approaches to water and sanitation problems. She began her work in international development with WaterPartners International (now, and has also worked with CARE USA (including a secondment to the Coca-Cola 2008 Olympic Project Group as Environmental Programs Director), and ABB Environmental Services, among others.

She holds a Masters of Public Health degree in Environmental and Occupational Health from The George Washington University, and a Bachelor of Science degree from the Georgia Institute of Technology. Susan was honored with the Outstanding Young Alumna award from Georgia Tech and is a member of Delta Omega, the honorary society for public health.

Susan currently resides in Atlanta, Georgia, but she has called many places home including China, Germany, and Poland (and several US cities).